Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.
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Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows) to download and run HP PSDR. PSDR is an automated tool which can diagnose and resolve printing and scanning problems. If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). Turn on the printer and wait till warm-up period finishes and the printer is idle. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. In the meantime, while you respond to this post with the details, let's try these steps here: What happens when you try to print the print quality diagnostic report on the printer.Īre you able to make a copy from the printer? What exactly seems to be an issue with the printer? Do you get any error message while printing on the computer screen.ĭid you try to run HP Print and Scan Doctor. To provide you with an accurate solution, I'll need a few more details:
I see from your post that you're having issues with the printer not working.